Early-stage startup Pylon today announced a $3.2 million seed investment. The company offers a solution for businesses struggling to manage and prioritize customer conversations from channels like Slack, Microsoft Teams, and Discord. Pylon helps route these messages to the appropriate people and integrates with tools like Zendesk to generate tickets when needed.
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Co-founders Marty Kousas, Robert Eng, and Advit Chelicani noticed a trend of companies shifting B2B conversations from email to live platforms like Slack, which led to challenges in conversation management. Kousas explained that Pylon Data will act as an unlock tool for customer conversations in various chat tools. While Slack is currently primarily focused on due to its high volume of external conversations, Pylon plans to expand its support to Microsoft Teams and other channels in the near future.
Pylon ensures privacy by not accessing internal business communications, including direct messages (DMs). The company monitors only the channels identified by the customers. One of its earliest customers, Hightouch, uses Pylon to monitor more than 300 shared customer channels.
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Kansas reported that the funding round, led by General Catalyst and including participation from Y Combinator, Horizon VC, Airangels, and Cama Capital, was finalized in March. With the additional investment, Pilon has expanded its team to five employees, with plans to nearly double that number to 10 by the end of the year.
The company intends to hire individuals for engineering and business development positions, emphasizing diversity in its recruitment efforts.
Despite starting in an economically uncertain period, Kausus is confident of Pilon’s success. He believes the company is solving a real problem for customers who struggle to track and manage conversations effectively. Additionally, Pylon has already achieved profitability with satisfied paying customers in its first eight months of operation.
Kausus expressed his optimism, noting that the company is not spending its funds and is generating revenue.